06/08/2009
https://www.congress.gov...
"We're going to tell you how you can and can't operate to protect consumers and the traveling public."
"It is still no excuse for dehumanizing the aspects of passenger travel and just making them part of someone's business plan."
"For a passenger who presented no threat to safety or security of a flight to be treated that way is completely unnecessary and unacceptable."
"I was also there when, last year, or 2 years ago, we put an FAA bill together and we didn't give flight attendants the same rest time as pilots."