Peter Welch actually said...

It is immensely beneficial if there can be flexibility. No. 2, there is hell to pay when the flexibility leads to no accountability.

You know, that is actually helpful, because I think, while we are talking about the frustration, we here can legislate the program, hopefull...

Why shouldn't it be the decision of the passenger as opposed to the convenience of the airline to determine whether they want cash back?

the 1,500-hour rule for training pilots has really become an impediment to replenishing the pilot work force.