12/06/2011
https://www.congress.gov...
"In some ways, the bad news is that it has been an evolutionary thing, and in some ways, that is the good news because in many areas it has improved."
"Not offering condolence payments can quickly destroy trust and breed animosity amongst the people against the U.S. military in places like Iraq."
"the Afghan Civilian Assistance Program that you really have championed for so many years was the only program of a foreign government specifically helping victims of conflict."
"One of the key ingredients that we are seeing from our lessons learned so far, if you will, is that the pace that we can make progress toward sustainability..."