On the recordJuly 23, 2019
The two most important people in my office was the first person to answer the phone when the patient called in to make that appointment and the person that greeted them when they came in.
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congress.govDavid Roe: “The two most important people in my office was the first person to answer the phone when the patient called in to make…”
Editor's note · Context
Roe emphasizes the importance of frontline staff in patient experience.
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