On the recordJuly 23, 2019
The two most important people in my office was the first person to answer the phone when the patient called in to make that appointment and the person that greeted them when they came in.
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congress.govEditor's note · Context
Roe emphasizes the importance of frontline staff in patient experience.
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Mar 10, 2020
But I am mindful of something Rahm Emanuel said when he was chief of staff to President Obama in 2009. He said you never let a serious crisis go to waste. I am afraid some of us are doing that here.
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Suicide is a national tragedy. It is not just the VA; it is a national tragedy for us.
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