David Roe actually said...

We are having people that are surviving injuries now that they would never have survived before and they need help.

I believe I could do that pretty well, pretty easily, and without all this confusion.

But I ought to be able to as a family member make a phone call and that person says I am going to help you.

My point is, though--wait a minute, whoa, whoa right there--she should be able to get the answer from the first person.