David Roe actually said...

But I ought to be able to as a family member make a phone call and that person says I am going to help you.

My point is, though--wait a minute, whoa, whoa right there--she should be able to get the answer from the first person.

We have the resources to do it and we are good at this. This is not something we are bad at.

this should be something we are really good at.