David Roe actually said...

"It is hard for me to go home, as their representative, and explain that to them when you have a veteran who is waiting on an answer for a claim that has been submitted."

"So it is impossible to pick up with the current system that you have their productivity."

"I can assure you that if some of these people had been working in your shop when you were in the private sector, or in my shop when I was in the private sector, they would have been fired."

"I will see the patients, get the information right back over there in a timely fashion, take care of them."