David Roe actually said...
what you have to have to make this implement and work correctly is that when a provider is sitting there at a computer screen--and I've been there--and you hit the blind canyon, you don't know where to go, you're stuck, you can't call 1-800-HOLD. You've got to have somebody immediately available to be able to access you to get you through that.
Context
Roe emphasizes the need for immediate support for providers using new systems.
11/13/2018