David Roe: “it looks to me like that's a sloppy system, if that's the case.”

This is highly inappropriate. I think--and you seem to be very proud of the fact that your office has been engaged in this sort of stuff, and this way of operating.

Why don't we take a public health approach?

I want to give the VA a shout-out and there are some--obviously, we are going over some problems today that the VA had, but all in all I think the VA probably has the opportunity to be one of the best systems in the country.

We have to start doing something differently.