Mark Warner actually said...

"I have enormous respect for you, and I could live with the situation as long as we got rid of the secret holds."

"We perhaps need to spend more time dealing with the emergency response."

"How do we get milestones and metrics that we can use to measure your performance, other than the avoidance of a catastrophic event?"

"I think they are. One of the things that we have--we commented on in our reports is that TSA needs to do a better job of interacting with our transit stakeholders."