Mark Warner actually said...

"I am just afraid that we may have, in a sense, a false sense of progress because there are people in arrears."

"I can tell you, at least, again, in my State, an awful lot of folks think that we have taken these funds and basically either thrown them into the wind or flushed them down the toilet."

"I think the Chairman has raised a good point about perhaps an ombudsman, some kind of appeals or process so that if you cannot get answers, a Web site alone may not be enough."

"I just want to get a little further confirmation on that as well."