Gerry Connolly actually said...

"Putting procedures in place is the easy part. Eradicating the culture of indifference or complacency, that's the hard part, and it will take a significant investment on the part of leadership."

"Today, I am here to put the leadership on notice. Congress will not stand for continued failures that threaten the health and safety of our veterans at what ought to be the VA's flagship medical cente..."

"The level and breadth of neglect detailed in the report is almost inconceivable and certainly callous."

"a culture of complacency, but what I, frankly, would have called a culture of indifference, indifference to their patients."