Gerry Connolly actually said...

"a culture of complacency, but what I, frankly, would have called a culture of indifference, indifference to their patients."

"But I also think, when you have the kind of turnover in leadership that your facility has had, it's--it has a huge toll on productivity and morale with the work force."

"Having stable leadership that exacts standards of performance, rewards good performance but also holds people accountable for bad performance can have a very salutary effect."

"We're going to develop a matrix for monitoring progress, and it's got to be a workable matrix to you and for us."