Gerry Connolly actually said...

a culture of complacency, but what I, frankly, would have called a culture of indifference, indifference to their patients.

But I also think, when you have the kind of turnover in leadership that your facility has had, it's--it has a huge toll on productivity and ...

Having stable leadership that exacts standards of performance, rewards good performance but also holds people accountable for bad performanc...

We're going to develop a matrix for monitoring progress, and it's got to be a workable matrix to you and for us.