10/21/2019
https://congress.gov...
"He was very much loved on both sides of the aisle, and I know that he would say the work doesn't stop."
"I appreciate that very much, and I know riders will appreciate it as well."
"They have got to see themselves as a resource in the event of something emergent."
"I have talked about what had crept up as becoming a culture of mediocrity, and with respect to customer services, sometimes indifference."