On the recordFebruary 6, 2017
If you get in a vicious cycle where we cut back services and raise costs--raise prices, you lose more customers, requiring you to cut back on services and raise more costs.
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congress.govIf you get in a vicious cycle where we cut back services and raise costs--raise prices, you lose more customers, requiring you to cut back on services and raise more costs.
Connolly warns about the negative cycle of service cuts and rising costs affecting customer retention.
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