01/21/2013
https://congress.gov...
"We have got to look at benchmarks. We have got to look at best practices and try to encourage them elsewhere."
"Not lack of effort, not lack of commitment but we are losing this game."
"The question is, is it effective? Are we losing this battle or are we winning it, and what are the metrics that get us to winning?"
"We have got to be bottom line focused here, including the State Department. Are we making progress or are we falling behind?"