10/04/2011
https://congress.gov...
"I think that it is incredibly irresponsible for us to not begin conversations on how to save Social Security."
"There is one case I would like to just quickly call to the attention of those who are here, and we will just, for lack of a better term, say that this is Andrew's story."
"The issues of low staffing and long processing times are shared across almost all customer-service-focused Federal agencies."
"Demand is skyrocketing, and yet staffing and resources remain static."