04/28/2009
https://congress.gov...
"I have talked about what had crept up as becoming a culture of mediocrity, and with respect to customer services, sometimes indifference."
"Congress was instrumental in establishing this new safety oversight body."
"We cannot allow shoddy construction by cost-cutting contractors to saddle Metro and its ridership with long-term costly maintenance problems."
"Without continued Federal participation, however, this successful capital funding stream would unravel, leaving a massive shortfall in WMATA's budget."