Gerry Connolly actually said...

"I thank the gentlelady. And she makes a really good point."

"So what you've just described are sort of institutional barriers to providing quality service, and they did work-arounds to try to give that quality service the barriers within the system notwithstand..."

"I thank the gentleman."

"this is not just a D.C. problem; this is a United States problem, and it's something that we've got to come together on."