Gerry Connolly actually said...

The level and breadth of neglect detailed in the report is almost inconceivable and certainly callous.

a culture of complacency, but what I, frankly, would have called a culture of indifference, indifference to their patients.

But I also think, when you have the kind of turnover in leadership that your facility has had, it's--it has a huge toll on productivity and ...

Having stable leadership that exacts standards of performance, rewards good performance but also holds people accountable for bad performanc...