Gerry Connolly actually said...

So what you've just described are sort of institutional barriers to providing quality service, and they did work-arounds to try to give that...

I thank the gentleman.

this is not just a D.C. problem; this is a United States problem, and it's something that we've got to come together on.

we need to make sure that there is a plan in place, that after all of you are gone, that the next person that comes in, that we're not havin...