10/31/2011
https://congress.gov...
"we have to do something or we are going to lose the Postal Service as we know it."
"I think your willingness to state the case but also be flexible in trying to find solutions..."
"It is."
"If you get in a vicious cycle where we cut back services and raise costs--raise prices, you lose more customers, requiring you to cut back on services and raise more costs."