Political Quotes

On the recordApril 27, 2026
Mr. Speaker, firstly, I thank my friend and colleague from Arizona (Mr. Schweikert) for his leadership on the Taxpayer Experience Improvement Act, and I am proud to support him on this. The IRS has made great strides since the pandemic to improve customer service for taxpayers, contributing to a successful filing season last year. The agency was able to process more than 165 million income tax returns and deliver refunds to 104 million taxpayers, the overwhelming majority on time and with no issues. This is in large part thanks to the funds provided to the IRS through the Inflation Reduction Act, which reversed decades of underinvestment in the agency. However, even during what was a relatively smooth filing season, millions of taxpayers experienced delays receiving their refunds or difficulties communicating with the IRS due to issues on the agency's side. It is hard to overstate how disruptive delayed refunds and unresolved notices can be for taxpayers. Families structure their annual budgets around the timely arrival of the refund checks, and a lengthy delay can throw their budget into chaos, particularly if the taxpayers aren't able to find out when they can expect to receive a check.
Said by
Don Beyer
Democratic · Virginia

Editor's note · Context

Discussing improvements and ongoing challenges in IRS customer service and taxpayer experience.

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