On the recordNovember 8, 2023
Mr. Chairman, this past March, the inspector general of the General Services Administration issued a report into the identity verification and validation service Login.gov. Login.gov is managed by the Technology Transformation Service within GSA and was built by a group called 18F, which lies within TTS and describes itself as a technology design consultancy for the U.S. Government. Login.gov was intended to provide the public with a single website through which they can access digital services with a single username and password. For agencies, it is supposed to ensure persons trying to access services are who they claim to be so that security and convenience are met. What could go wrong? Well, the March IG report that I will include in the Record detailed how employees at Login.gov knowingly misrepresented the level of security they provided to their clients within the government. It even billed agency clients over $10 million for services that they did not provide and for products that did not exist. Without getting too technical, Login.gov claimed that it offered a level of security that included biometric comparisons for applicants. I realize there had been and still are concerns about the biometric comparisons returning false positives within certain ethnic groups, but if there were these concerns, the proper way to deal with the situation was not to lie and say you provided a service that you did not, in fact, provide.…





