On the recordMarch 3, 2010
I just know that I have never been in a government office in line to get some service and seen a government employee come running out and say, Let me open another window. This line is too long. But he said, You know, we've seen that in private businesses because if you make somebody wait in the line too long, they'll go to the next business and not stay in your business. And his point was, he did not want those people who would not come around and open an extra window to be the ones that are in charge of his health care. I thought it was a beautiful point.
