02/02/2012
https://congress.gov...
"We established a consumer complaints hotline, created an Airline Passengers with Disabilities Bill of Rights."
"We have got some people out."
"It is very disappointing, as a person whose life has been spent in Government and thinking Government can make a difference."
"the airlines study getting folks off the airplane within 90 seconds, which is the rule they are supposed to abide by."