On the recordSeptember 20, 2023
Our policy is that if the risk assessment indicates, we need to switch them to phone from text, and that was one of our--that was one of the things that we did wrong in this situation.
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congress.govEditor's note · Context
Blackburn questions the protocol for crisis line communication and highlights a failure in response.
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Okay. But he committed--he took his life within 30 minutes of speaking to somebody on that line.
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