Marsha Blackburn actually said...

"So in replicating the marketplace in order to do your research, you used as many different points of entry as options to enter the system?"

"I think that it is important to note that having secret shopper programs are standard operating procedures for businesses that work in the consumer realm that are in customer service."

"And that is how any smart businessperson would do an evaluation of the vulnerabilities and the risks embedded in their system, and ascertain as to whether or not the proper controls are in place to pr..."

"So to say it is fake, or that it is something that is unseemly and stealth, I think it is important to note that this is how many organizations go in and do a spot check on how they are performing and..."