On the recordApril 18, 2023
Mr. President, today is Tax Day, and I think it is probably fair to say it is not most Americans' most favorite day. No one enjoys writing a check to the IRS or contemplating just how much of his or her yearly earnings goes to the Federal Government, especially when the Federal Government doesn't always make the best use of taxpayer dollars. If you have a question for the IRS, things can get even more grim. The IRS does not exactly have a reputation for excellent customer service. During fiscal year 2021, the Agency answered just 11 percent of the 282 million calls it received--11 percent. That means that 250 million taxpayer calls went unanswered--250 million. And 2022 was barely better. During fiscal year 2022, 87 percent of taxpayer calls-- 87 percent--went unanswered. Any business with a customer service record like that would soon be out of business. That is not even the worst of it. On top of its customer service problems, the IRS has a troubling record of mishandling taxpayer data. Everyone remembers the infamous targeting of conservative groups for extra scrutiny under the Obama IRS. Then there was the 2021 leak or hack of confidential taxpayer information that ended up in the hands of the left-leaning organization ProPublica and was used to advance a partisan agenda. Last September, the IRS reported that it had inadvertently posted confidential taxpayer data for around 120,000 individuals on its website.…





