Sheldon Whitehouse actually said...

"If there is something that is sort of basic and American, it is that when you are dealing with somebody else, you ought to be able to get a person on the phone who can make a decision in your case ins..."

"So how do we fix it?"

"This has been, I think, a very helpful hearing, and I want to say some particular thank you's."

"The administration's Home Affordable Modification Program, while well intentioned, has not succeeded in producing enough modifications."