Sheldon Whitehouse actually said...

If there is something that is sort of basic and American, it is that when you are dealing with somebody else, you ought to be able to get a person on the phone who can make a decision in your case instead of being stuffed into this nightmarish bureaucracy.

Context

Stressing the need for accessible decision-makers in mortgage processes.

01/06/2011

https://www.congress.gov...

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