If there is something that is sort of basic and American, it is that when you are dealing with somebody else, you ought to be able to get a person on the phone who can make a decision in your case instead of being stuffed into this nightmarish bureaucracy.
Stressing the need for accessible decision-makers in mortgage processes.
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It would be malpractice to shy away from a fight with Central Casting villains... with such high stakes for the economic well-being of American families.
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