If there is something that is sort of basic and American, it is that when you are dealing with somebody else, you ought to be able to get a person on the phone who can make a decision in your case instead of being stuffed into this nightmarish bureaucracy.
Stressing the need for accessible decision-makers in mortgage processes.
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More from Sheldon Whitehouse
We're in a fight for our democracy right now, and if we're having a fight in our dugout, we're not out on the field and the other team is scoring runs.
To deliberately ignore [the laws of physics] for short-term profits that set up people for huge, really bad impacts—if that’s not a good definition of evil, I don’t know what is.
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