03/10/2015
https://www.congress.gov...
"So we have embarked on a concerted effort, and I know we have the support and attention of the Department's highest leadership as well as FRA itself, in order to turn that around."
"We have not made the necessary investment to keep pace with this demand."
"I think it is a dangerous proposal that moves this country in the wrong direction."
"I know you do not tolerate this. You do not accept it. The question is what we can all do to change the culture and to provide more training and more support, so these statistics improve dramatically ..."