Jack Reed actually said...

I urge you to ensure you link up, because some of the problems that military personnel face in terms of paying bills...

Your efforts in Afghanistan and Pakistan are significant, but you also look to other places--Yemen particularly of concern at the moment; So...

I think we've learned to our disappointment that contracting out some of these procedures doesn't help, either.

I don't think I've heard it as insightfully or thoughtfully put in terms of the cultural challenges facing the Department.