Tim Murphy actually said...
Anytime something is new, there's going to be some glitches. And it is of no value, as a matter of fact, it is of negative value and of questionable ethical value, I think, sometimes if people only spend their time criticizing the glitches that have been made in the program, as with any program that occurs, whether it is a public or private program, criticizing it, standing on the outside and frightening seniors, frightening seniors into thinking that because there was complexities and difficulties, therefore they should not sign up.
Context
Criticism of new programs can harm public confidence and discourage participation.
10/23/2013