Political Quotes

“Every day throughout the private sector, businesses obtain feedback from their customers to improve their products and improve their services. However, this is much less common--if not nonexistent--within the Federal Government, where agencies could be doing far more to improve the customer service experience of every citizen in this country. The latest American Customer Satisfaction Index found the Federal Government is near the bottom of the list when it comes to customer satisfaction. H.R. 2846 requires certain Federal agencies to collect voluntary feedback from individuals about their interactions with the government. People who interact with government agencies will have the opportunity to give feedback on their experience. Using feedback provided by the public, agencies will figure out just how effectively they are at serving the American people. The result, Mr. Speaker, will be a win-win. The American public receives better services and customer care, while agencies achieve greater impact and ability to fulfill their missions. H.R. 2846 also sets guidelines for agencies' solicitation of voluntary feedback from the public. The questionnaire will be no longer than 10 questions, and the response must be anonymous. Agencies are required to work with the General Services Administration and the Office of Management and Budget to formulate their surveys to ensure feedback is both reliable and useful.…”