Ron Wyden actually said...

"The results were clear. Our secret shoppers could get an appointment--now this is after people had paid vast sums--they could get an appointment only 18 percent of the time."

"The Behavioral Health Network and Directory Improvement Act (S. 5093), introduced last Congress by Senator Smith and Chairman Wyden, would require audits of plans' provider directories."

"In any other business, if a product or service does not meet expectations, consumers get a refund."

"It is a breach of contract for insurance companies to sell their plans worth thousands of dollars each month, while their product is unusable."