Political Quotes

“almost a year ago, this country's airlines made a grand announcement about a new, although albeit voluntary, commitment to the rights of airline passengers. I tend to look with a very skeptical eye at any promise to consumers that contains the notion of both ``voluntary'' and ``rights'' together in the same sentence. Now, 1 year later, my conversations with Federal investigators about the work they have done, at the Senate's request, leaves me to be even more skeptical of what the airlines have promised. What I have learned from Federal investigators is that there are more questions than answers about the quality of airline customer service, flight delays, and the airline ticket distribution system. Frankly, as I said a year ago, the evidence indicates that the airlines' so-called customer first package has proven to be worth little more than the paper it was written on. In fact, just recently, in the last few months, the Washington Post Business Section had a headline that said: ``Airline Service Dips n 3 of 4 Categories.''”