02/05/2014
https://www.congress.gov...
"It's time for that to change."
"In my view, it's a breach of contract for insurance companies to sell their plans for thousands of dollars each month while their product is unusable due to a ghost network."
"The results were clear. Our secret shoppers could get an appointment--now this is after people had paid vast sums--they could get an appointment only 18 percent of the time."
"I believe, certainly, greater transparency, for example, ought to be an easy one for members of this committee to get around."