Peter DeFazio actually said...

the single biggest threat to Amtrak's long-term viability is host railroad delays.

The need for an efficient, reliable, and modern mode of transportation between American cities has never been more urgent.

Efforts to cut jobs or outsource existing Amtrak functions to low-wage, antiunion contractors will not be tolerated by our unions.

I would like to know... why we need this mandatory arbitration policy for covering every and any kind of complaint customers could have?