04/02/2014
https://congress.gov...
"I would like to know... why we need this mandatory arbitration policy for covering every and any kind of complaint customers could have?"
"We have got to look really carefully and closely at what we are doing with and for Amtrak."
"Amtrak should be one of our Nation's great success stories, but it remains one of our Nation's most difficult challenges."
"Thank you, Mr. Chairman."