Jeff Merkley actually said...

"It is not certainly only shocking, but it is one example of how banks have mishandled both foreclosures and mortgage modification requests."

"Did the safe harbor not provide enough protection to disconnect the foreclosure track from the modification track?"

"So that is a process you are actively pursuing? You are requesting those changes in the servicing contract?"

"If I can summarize what I just heard, you are not contesting her analysis of the financial incentives that certainly favor foreclosure, but that because the reputation of the bank is at stake, that ba..."