Jeff Merkley actually said...

"Will the details on those analyses be conveyed to homeowners so they can evaluate whether they should spend the time pursuing this process?"

"Are you planning to send a second letter to homeowners to... clarify the way that the independent--so-called independent process has been structured?"

"If you personally were involved in an issue with a firm, if you were involved in a contest over how a transaction went down and the other side chose the adjudicator, paid the adjudicator, designed the..."

"the last thing homeowners need after so many challenges--I mean, I can tell you that the one person of a major bank has said the biggest challenge they faced, or the biggest mistake they made was in h..."