Jeff Merkley actually said...

"Why not alert homeowners to the full range? They are not sophisticated analysts of detailed mortgage issues. Why only list 6 of the 20?"

"Are you planning to send a second letter to homeowners to... clarify the way that the independent--so-called independent process has been structured?"

"If you personally were involved in an issue with a firm, if you were involved in a contest over how a transaction went down and the other side chose the adjudicator, paid the adjudicator, designed the..."

"the last thing homeowners need after so many challenges--I mean, I can tell you that the one person of a major bank has said the biggest challenge they faced, or the biggest mistake they made was in h..."