02/13/2018
https://www.congress.gov...
"More importantly, this is a bit of a Kumbaya moment in that we are coming together, and that does not happen easily around this place."
"I agree that America's taxpayers should have their telephones answered if they call the Internal Revenue Service."
"Only half of the calls were being answered when a taxpayer would call the IRS."
"By 2015, just 3 years ago, only 37 percent of calls were being answered."