On the recordMay 3, 2017
Yesterday, the CEO of United Airlines, Oscar Munoz, apologized to the House Committee on Transportation and Infrastructure for his company having dragged a passenger off of one of their aircraft. Mr. Munoz highlighted the policy changes the airline has made since the wake of the incident. Mr. Speaker, I believe that Congress should hold the airlines accountable and ensure that the events like what happened to Dr. Dao are prevented. When United Airlines had Dr. Dao forcibly removed on April 9, the airline more than just created a disruption for him and other passengers; it sparked a national outrage. Dr. Dao was bumped from his flight by a crew member of United in line with the then-airline's policies that crews could book seats on United flights until flights departed. An airline's lack of preparation for its own staff's travel should not result in the disruption of the lives of its paying customers. Now crew members of United are required to make must-ride bookings at least 1 hour prior to departure, and they are not able to displace customers who are already on board. However, today, I believe that we need to go further. This still has travelers at risk. So today, I am introducing the Hands Off Passengers Act or the HOP Act.…





