Jim Jordan actually said...

"I want to just thank the chairman for helping us put this important hearing together."

"Taxpayer advocates said that taxpayer service is the number one most serious problem at the Internal Revenue Service."

"The current Commissioner, someone who, frankly, I am not a big fan of, said it was 'abysmal.'"

"I think this is going to be some hopefully valuable information for the folks we get the privilege of serving and representing."