Jim Jordan actually said...

"Well, that is important, right?"

"Just generally, I think we think what is the best for the customer, just doing what is right for the customer, is to let them take a bag for free, bags for free, not charge change fees, not charge can..."

"We are not going to go broke, I promise you that."

"the thought of that is, 'If you can control the words, you can control the thoughts; if you can control the thoughts, you can control the action.'"