12/16/2009
https://www.congress.gov...
"It is critical for the safety of the country and for our citizens, and so I would devote the attention and time and energy to this to see if we could bring that gold star home."
"The only way the Federal Government will succeed in accomplishing its many missions is if we improve our ability to recruit and retain a world class workforce."
"I am concerned about that because the best way I think that you can help other agencies is to get your agency working the way it should in terms of management and in terms of employee satisfaction so ..."
"The current process is too confusing, too complicated, and too long."