David Joyce actually said...
And I will say that every frontline IRS employee who they would interact with, whether it is through a CSR or in a more direct collection format, is aware of the comments that I just made, and I expect our people to be understanding, patient, and to do the appropriate thing for the people of this country.
Context
Joyce emphasizes the importance of IRS employees being understanding and patient with taxpayers.
02/15/2021